News and insights – 20 Twenty One: Raewyn Lubransky


When she was 17, she interviewed and got the job at the Ministry of Health, then trained on the job to earn her library certificate. After 12 years in government libraries and with three young children, she decided she needed a change.

“There was too much pressure and I was sick of being stuck in the back room. I saw this work in the West Group of Wellington City Libraries [WCL], based at the Karori Library, came and went because it was local. It was nice to grow into a customer service role – I think when you have kids you come out of your shell and talk to people a lot more. It was a lot more fun and stimulating.

“When I started, I did school tours and a kids’ club, and I did preschool storytelling hours. It was really great. I am now a graduate and let other people take over.

Raewyn says some key aspects of the job have changed over the years.

“Well, we used to stamp the books with their due date and write the names on cards. Now everything is automated and we have self-checking machines for customers. Also, I started working in the old Karori library where I used to borrow books when I was young! We have been in the new library for 16 years now.

Raewyn is now responsible for staffing rosters, keeping inventory up to date and always has the pleasure of finding a client for his ideal book.

“People really like to come to the library. We have had more discussions with customers over the past few years, especially after the last lockdown. And we get a lot of old people coming and stopping to chat – we have our regulars. ”

She says another highlight is serving different generations of the same family.

“I have seen the community grow. It’s really cool to see someone I remember from the library at the supermarket or at the movies and find out what they’re up to now.


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